Privacy Policy

At Mermersa Mermer ve Tic. Ltd. Şti. (“Mermersa” or “the Company”), we place great importance on the privacy of our users and the protection of their personal data. This Privacy Policy explains the types of information we collect from visitors to our website www.mermersa.com, how we process this information, and how we ensure its protection.

Collected Personal Data

When you visit our website, the following personal data may be collected:

  • Contact information such as name, surname, email address, and phone number (when you fill out a form or contact us),

  • Your IP address and device information,

  • Site usage data via cookies,

  • Order, billing, and delivery information (if you make a purchase).

Purposes of Processing Personal Data

The collected personal data may be processed for the following purposes:

  • Providing and improving our products and services,

  • Processing and shipping orders,

  • Carrying out customer service operations,

  • Fulfilling legal obligations,

  • Enhancing user experience,

  • Conducting marketing activities (with your explicit consent).

Transfer of Personal Data

When necessary, your personal data may be shared:

  • With relevant public institutions and authorities as required by law,

  • With our business partners and service providers (e.g., shipping companies, payment service providers, IT infrastructure providers),

Only for the purposes specified above and in accordance with the provisions of the Personal Data Protection Law (KVKK).

Retention Period of Personal Data

Your personal data will be retained for the duration specified in applicable legislation or for as long as necessary to fulfill the purpose of processing. Once the period expires, your data will be deleted, destroyed, or anonymized using appropriate methods.

Data Security

At Mermersa, we take all necessary technical and administrative measures to ensure the security of your personal data. Current technologies and security methods are used to prevent unauthorized access, loss, alteration, or disclosure of your data.

Your Rights

Under Article 11 of the Law on the Protection of Personal Data No. 6698, you have the right to:

  • Learn whether your personal data is being processed,

  • Request information if your personal data has been processed,

  • Learn the purpose of processing and whether the data is used appropriately,

  • Know the third parties to whom your data has been transferred domestically or abroad,

  • Request correction of incomplete or inaccurate personal data,

  • Request deletion or destruction of personal data,

  • Object to any outcome to your detriment resulting from automated data analysis,

  • Request compensation if you suffer damage due to unlawful data processing.

You may submit your requests regarding your rights to mermersa@mermersa.com. Your requests will be evaluated and concluded within 30 days.

Changes

This Privacy Policy may be updated from time to time. Updates will be published on our website and will take effect upon publication. We recommend checking this page periodically to stay informed of any changes.

Contact

If you have any questions or comments regarding our Privacy Policy, you can contact us using the information below:

Mermersa Mermer ve Tic. Ltd. Şti.
Email: mermersa@mermersa.com
Address: MUSTAFA KEMAL PAŞA, E-5 YAN YOL 134 A, AVCILAR/İSTANBUL